Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and the choices you have. It applies to information we collect when you use our website, create an account, contact support, or otherwise interact with our services.

Information We Collect

We collect information you provide directly and information collected automatically when you use our services.

Account and identity information: name, email address, username, password, date of birth, and other details you provide when registering or verifying your account.
Contact and support information: messages you send to customer support and related communications.
Technical and usage data: IP address, device type, browser type, operating system, pages visited, referral source, and interaction data collected through server logs and analytics.
Location data: general location derived from IP address or other technical signals to help enforce geographic restrictions and prevent fraud.
Marketing preferences: the choices you make about receiving promotional communications and the communications you receive.
Verification information: where required by law or our policies we may collect identity or verification information to confirm your identity or eligibility. We handle such data carefully and only as needed for verification and compliance purposes.

How We Use Your Information

We use personal data to operate our services, fulfill contractual obligations, comply with legal requirements, and improve your experience.

To create and manage your account and provide customer support.
To verify identity and help prevent fraud, abuse, and unauthorized access.
To comply with legal and regulatory obligations.
To analyze and improve our website, services, and security through analytics and testing.
To communicate important information about your account, changes to terms or policies, and transactional messages.
For marketing and promotional purposes where you have given consent or where permitted by law, including sending offers and updates aligned with your preferences.
To exercise our rights, enforce our terms, and defend against legal claims.

Legal Bases for Processing (GDPR)

Where EU/EEA data protection rules apply, we rely on one or more lawful bases to process your personal data:

Contract performance: processing necessary to provide our services and manage your account.
Legal obligation: processing required to comply with laws and regulatory requests.
Legitimate interests: processing for fraud prevention, security, service improvements, and direct communications where these interests are not overridden by your rights.
Consent: where required (for example, certain marketing communications or non-essential cookies), we will rely on your consent. You may withdraw consent at any time.

Sharing and Disclosure

We do not sell your personal data. We may share information with third parties in the following limited circumstances:

Service providers: companies that perform services on our behalf, such as hosting, analytics, and security. These providers act as processors and are contractually required to protect your information.
Legal and regulatory requests: when required by law, regulation, or valid legal process, or to respond to lawful requests by public authorities.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate protections for personal data.
Aggregate or de-identified data: we may share information that has been anonymized and cannot reasonably be used to identify you.

International Transfers

Your information may be processed or stored in countries other than where you live. When we transfer data internationally we use appropriate safeguards such as contractual protections or work within frameworks that provide an adequate level of protection. If you are in the EU/EEA, we will ensure transfers meet applicable legal requirements.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to operate and improve our site, analyze site usage, and deliver relevant content.

Essential cookies: necessary for site operation and security.
Performance and analytics cookies: help us understand how visitors use the site so we can improve it.
Advertising and targeting cookies: used to deliver relevant offers where permitted and based on your preferences.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data Retention

We retain personal data only as long as necessary for the purposes described, including to comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. Retention periods vary depending on the type of data and the reason it is processed. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on where you live, you may have rights regarding your personal data. These rights may include:

Right to access the personal data we hold about you.
Right to correct inaccurate or incomplete data.
Right to request deletion of your data (subject to legal or contractual retention requirements).
Right to restrict or object to certain processing, including processing for direct marketing.
Right to data portability where applicable.
Right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us. We will respond to verifiable requests in accordance with applicable law. If you remain unsatisfied, you may have the right to lodge a complaint with a supervisory authority.

Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Measures include access controls, encryption for certain data types, network protections, and staff training. No system can be guaranteed completely secure, so please take care with your account credentials.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from persons under the age of legal majority. If we learn we have collected personal data from a minor without appropriate consent, we will take steps to delete the data.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by other means. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or requests about this Privacy Policy or our privacy practices, please contact us.